Freshness Guarantee
Perfect on arrival, or we make it right.
We stake our restaurant’s name on every box. If your order arrives with a broken cold chain, damaged packaging, or the wrong item, we replace it or refund it. Completely. No forms designed to make you give up, no partial credits, no arguing.
What’s covered
- Temperature failure — the box arrives warm or the indicator shows a breach
- Damaged packaging — compromised vacuum seals, crushed or opened boxes
- Wrong or missing items
- Late delivery caused by the carrier that compromises freshness
How to claim
Within 24 hours of delivery, send photos of the box, the packaging and the product to info@steakhouse25.com or via WhatsApp with your order number. We respond within one business day with a replacement shipment or a full refund — your choice.
This guarantee is in addition to, and does not limit, your legal guarantee of conformity under Italian and EU consumer law.