Refund & Returns Policy
Perishable Goods — No Standard Returns
Fresh, chilled and frozen meat is excluded from the EU 14-day right of withdrawal under Art. 59(1)(d) of Directive 2011/83/EU and Art. 59, lett. d) of the Italian Consumer Code. Orders cannot be returned for a change of mind once prepared, as every cut is made to order.
Freshness Guarantee
If your order arrives with a temperature failure, damaged packaging, or wrong/missing items, contact us within 24 hours of delivery with photos at info@steakhouse25.com or WhatsApp +39 375 5153503. We will offer a full replacement shipment or a full refund, at your choice, normally resolved within one business day.
Refund Method & Timing
Refunds are issued to the original payment method via Stripe and are typically visible within 5–10 business days depending on your bank.
Non-perishable accessories (e.g., ham stands, knives), where sold, benefit from the standard 14-day right of withdrawal.